BULIDO Terms of Service

Important: This English version is provided for convenience only. In case of any discrepancy, the Polish version prevails. The Agreement is governed by Polish law regardless of the language version used by the Client.

§1. General provisions

1. These Terms of Service govern the provision of services through the BULIDO SaaS platform, available in a web browser at bulido.com, bulido.pl, and bulido.de, as well as via the BULIDO mobile applications for iOS and Android (hereinafter collectively: "Service" or "BULIDO").
2. The service provider is: Entigo Radosław Suchowierski, ul. Bolesława Chrobrego 23, 78-230 Karlino, Poland, Tax ID (NIP): 6721984998, REGON: 363952676, contact: contact@bulido.com (hereinafter: "Provider").
3. The Service is provided exclusively to Entrepreneurs within the meaning of Article 43¹ of the Polish Civil Code (hereinafter: "Client"). By registering an account, the Client declares that the Agreement is concluded directly in connection with their business or professional activity, and that the Service is of a professional nature for them.
4. These Terms do not apply to consumers. Consumer protection provisions do not apply to agreements concluded under these Terms.

§2. Definitions

• Account: the Client's individual account in BULIDO.
• Subscription: paid period of access to the Service (monthly or annual).
• Trial period: free access to the Service for 30 days from Account registration.
• Client Content: all data entered by the Client into BULIDO (including data of their clients, quotes, projects, templates, graphic materials).
• End Client: a person or entity for whom the Client issues a quote or performs work using BULIDO.
• Client Website: a publicly accessible website of the Client generated through the Website Generator function and hosted on the Provider's infrastructure.

§3. Scope of the service

1. BULIDO is a platform for automating the quoting process, client management, and project tracking for small renovation and construction companies.
2. Within the Subscription, the Client receives access to the full scope of BULIDO functionality at no additional charge. The Provider does not charge extra fees for individual features, modules, integrations, or usage limits beyond the Subscription price.
3. The Service includes, in particular, the Website Generator function, whereby the Provider hosts a publicly accessible Client Website on the Provider's infrastructure under a Provider subdomain or another designated address. The Client Website is publicly accessible only during an active Subscription. Upon suspension, expiration, or termination of the Subscription, the Client Website ceases to be publicly accessible.
4. The detailed scope of functionality is available at bulido.com and may be developed or modified by the Provider.
5. The Provider makes efforts to ensure continuous availability of the Service but does not guarantee any specific availability level (uptime).
6. The Provider reserves the right to perform maintenance work resulting in temporary unavailability of the Service. The Client will be notified of planned interruptions by e-mail or in-app at least 24 hours in advance, where possible.

§4. Registration and Account

1. Account registration requires providing the company name, e-mail address, and acceptance of these Terms and the Privacy Policy.
2. The Tax ID (NIP) is optional and required only for issuing an invoice with a Tax ID.
3. The Client undertakes to provide truthful data and to update it in case of changes.
4. The Client is responsible for keeping Account credentials confidential and for the actions of any persons to whom they have provided access.

§5. Trial period

1. Each newly registered Client receives a 30-day free Trial period without the need to provide payment details.
2. After the Trial period ends, access to the Service is suspended until a Subscription is purchased.
3. The Client's data is retained for 90 days from the end of the Trial period. After this period, the data is permanently deleted unless the Client purchases a Subscription beforehand.

§6. Subscription and payments

1. After the Trial period, the Client may purchase a Subscription in one of the available plans (monthly or annual).
2. Current prices are available at bulido.com.
3. Payments are processed via the Stripe payment provider and charged in advance for the entire billing period.
4. The Subscription is automatically renewed for the next billing period through a charge to the linked payment card. The Client may disable automatic renewal at any time in the Account panel, in this case, the Subscription expires at the end of the paid period.
5. VAT invoices are issued electronically in accordance with the Provider's accounting policy and made available to the Client in the Account panel. The Client may additionally be notified of new invoices electronically by the Provider or the payment processor.
6. Subscription fees are non-refundable, including in case of resignation from the Service before the end of the paid billing period. The Client retains access to BULIDO until the end of the paid period.

§7. Failure to pay

1. The Subscription renewal fee is charged automatically on the day the current billing period ends. In case of an unsuccessful payment attempt, the payment processor (Stripe) will make further automatic attempts in accordance with its own rules; such attempts run in the background.
2. As of the end of the paid billing period, if payment for the next period has not been settled, access to the Account and the public availability of the Client Website are suspended. The Client retains access to BULIDO only until the end of the paid billing period.
3. Upon settlement of the outstanding fee, access to the Account and the public availability of the Client Website are automatically restored without loss of Client Content.
4. The Client's data is retained for 90 days from suspension. After this period, the data is permanently deleted unless the Client settles the outstanding payment within that period.

§8. Data export

1. During an active Subscription, the Client may independently download documents created in BULIDO (quotes, projects) in PDF format.
2. Within 90 days of suspension or expiration of the Account, the Client may request a data export by sending the request to support@bulido.com. The Provider will fulfill such request within 14 business days.
3. After 90 days, the data is permanently deleted and cannot be recovered.

§9. Client Content and intellectual property

1. Client Content remains the exclusive property of the Client. The Provider does not acquire any rights to it, except for a limited, non-exclusive license necessary to provide the Service (storage, display to the Client, processing in accordance with the Client's instructions).
2. The Client grants the Provider a free, non-exclusive license to use anonymous aggregated data regarding Service usage for analytical and marketing purposes (e.g., industry statistics, promotional materials with no possibility of identifying the Client or their clients).
3. The service catalog, categories, automatic calculation algorithms, and graphic templates provided in BULIDO are the intellectual property of the Provider. The Client receives a non-exclusive license to use them within the Subscription. The Client may not copy, redistribute, or commercially use these elements outside the scope of the Service.
4. Documents generated by the Client using BULIDO (e.g., quotes, agreements in PDF format) remain the Client's property and may be used by them indefinitely, regardless of Subscription status.
5. Textual and graphic content generated under the Website Generator function (§3(3)) on the basis of data provided by the Client remains the Client's property and may be used by the Client outside BULIDO, including after the Subscription ends. Public availability of the Client Website on the Provider's infrastructure, however, is limited to the period of an active Subscription pursuant to §3(3).

§10. Acceptable use

1. The Client undertakes to use the Service in accordance with applicable law, good practices, and these Terms.
2. The following is prohibited:
   1. introducing into BULIDO any unlawful content or content violating third-party rights or good practices,
   2. using the Service for unlawful activities (e.g., fraud, spam, deception),
   3. attempting to gain unauthorized access to the Service, its infrastructure, or the data of other Clients,
   4. testing security measures without the Provider's written consent,
   5. reselling or sharing access to the Account with third parties without the Provider's consent.

§11. Personal data protection

1. The rules for processing the Client's personal data by the Provider are governed by the Privacy Policy available at bulido.com/privacy-policy.
2. Insofar as the Client entrusts the Provider with the processing of personal data of its clients or other persons (including End Clients), the Data Processing Agreement (DPA), which is an integral part of the Agreement, applies. Acceptance of these Terms constitutes acceptance of the DPA.
3. The Client is the controller of personal data of their clients entered into BULIDO. The Provider acts as the processor in this respect.
4. The Client is responsible for having a legal basis for processing data of persons entered into BULIDO and for informing them about the processing in accordance with GDPR.

§12. Use of artificial intelligence

1. BULIDO uses artificial intelligence solutions (including OpenAI), in particular for:
   1. automatic reading of the content of accounting documents (receipts, invoices) submitted by the Client,
   2. generating textual content for the Client Website (§3(3)) based on the Client's company data, services offered, and other information provided by the Client.
2. Data transferred to AI service providers is not used to train models (in line with the default API configuration).
3. Details regarding data processing by AI subprocessors are set out in the DPA and the Privacy Policy.

§13. Liability

1. The Provider takes care to ensure proper functioning of the Service but is not liable for the consequences of business decisions made by the Client based on data, quotes, or calculations generated in BULIDO. The Client remains solely responsible for verifying and accepting the content of quotes and calculations before sharing them with third parties.
2. The Provider's total liability towards the Client, on any grounds, is limited to the amount of fees paid by the Client to the Provider during the 12 months preceding the event causing the damage.
3. The Provider is not liable for lost profits, indirect damages, loss of data, loss of reputation, or any other indirect or consequential damages.
4. The limitations of liability set out in this section do not apply in case of damages caused intentionally.
5. The Provider is not liable for unavailability of the Service caused by force majeure, acts of third parties (including infrastructure providers), hacker attacks, network failures, or other circumstances beyond the Provider's control.

§14. Termination

1. The Client may terminate the Agreement at any time by disabling automatic Subscription renewal in the Account panel. The Subscription expires at the end of the paid billing period.
2. The Provider may terminate the Agreement with 30 days' notice, effective at the end of the paid billing period.
3. The Provider may terminate the Agreement with immediate effect in case of:
   1. the Client's breach of §10 of these Terms,
   2. failure to pay for the next billing period resulting in suspension of access under §7,
   3. use of the Service in a manner threatening the stability or security of BULIDO or other Clients.
4. After termination, the data retention rules from §5(3) and §7(4) apply (90 days storage, then permanent deletion).

§15. Changes to these Terms

1. The Provider may amend these Terms for important reasons (including changes to the scope of the Service, changes in law, changes to the pricing model).
2. The Provider will inform the Client of planned changes at least 14 days before they take effect, by e-mail or via notification in the Account panel.
3. Failure to terminate the Agreement before the changes take effect constitutes acceptance. A Client who does not accept the changes may terminate the Agreement under §14(1).

§16. Confidentiality

1. The Parties undertake to keep confidential all non-public information obtained in connection with the Agreement, including commercial, technical, and organizational information.
2. The confidentiality obligation continues after termination of the Agreement.
3. The above does not apply to information that is publicly available, disclosed with the consent of the other Party, or whose disclosure is required by law.

§17. Final provisions

1. The law applicable to the Agreement and any disputes arising from it is Polish law.
2. Any disputes arising from the Agreement will be resolved by the court competent for the Provider's registered office (Karlino, West Pomeranian Voivodeship, Poland).
3. The Parties will make efforts to resolve any disputes amicably before referring the matter to court.
4. Matters not regulated by these Terms are governed by the provisions of the Polish Civil Code and other applicable Polish law.
5. These Terms are drawn up in three language versions: Polish, English, and German. In case of discrepancies between the language versions, the Polish version prevails.

Annexes:

• BULIDO Privacy Policy
• Data Processing Agreement (DPA)